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Cable Television - Frequently Asked Questions
Select a topic:
Cable company not answering the phone promptly
Complaints about the cable company's billing and/or other business practices
Pricing, packages, promotions and channel line-ups
Privacy, obscenity, loud commercials, and other broadcast issues
Complaints about the cable company's action in the public right of way
Internet (broadband) services
A. The FCC standard is for the cable company to answer its phones within 30 seconds 90% of the time. If you feel that your calls are not being answered according to this standard, you can file a complaint with the City of Lynchburg. Contact the Citizens First Center by calling 434-856-CITY (2489) or on the web at https://webapps.lynchburgva.gov/lucitycitizenportal/Default.aspx?FUI=citizenreq.
A. The Virginia Office of the Attorney General – Consumer Protection Section may be of assistance. You can file a complaint through their website at www.ag.virginia.gov/ComplaintTopicSelector. Once on the site, please follow the steps listed below:
For Step 1: select "Utilities"
For Step 2: select "Cable TV - Billing, Service"
For Step 3: select "Any other locality in Virginia"
From the next page, you will see contact information for calling or mailing the Consumer Protection Section. You may also register your complaint through the link to their “Online Complaint Form”, or by downloading a complaint form through the link to “Complaint Form (PDF)”.
The FCC may also be of assistance. Visit the FCC Cable Television Consumer Guide to read about CATV issues handled by the FCC and to file a complaint.
A. These are largely unregulated since Congress removed regulation of such matters in the 1980's and 1990's. However, you can file a complaint with the FCC. See the following links:
A. The FCC may be of some assistance with a variety of issues. View a list of the types of issues that the FCC can address and/or file a complaint at the FCC Consumer Help Center for TV.
A. Contact the City of Lynchburg’s Citizens First Information Center by calling 434-856-CITY (2489) or on the web at https://webapps.lynchburgva.gov/lucitycitizenportal/Default.aspx?FUI=citizenreq.
A. The FCC has an excellent description of what you should do at Subscriber Signal Quality Standards.
A. The FCC may be of assistance with this type of issue. View the list of Internet issues that the FCC can address and/or file a complaint at the FCC Consumer Help Center For Internet. The Virginia Attorney General’s Office of Consumer Protection may also be of some assistance. Call 1-800-552-9963.