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    Home » Community Development » Inspections » Property Maintenance » Housing Complaint Procedure

    Housing Complaint Procedure

    • Complaint is filed through Citizens First or by calling the Inspections Division at 434-455-3910.
    • Case is entered into the computer and given a housing case number.
    • Case is assigned to an inspector according to census tract assigned.
    • Inspector contacts owner through phone call or through Certified Mail to set up an inspection.
    • If the owner is not initially contacted, the inspector will go by the property, do an exterior inspection, take pictures of the violations, note intent needed to do interior inspection on Violation Notice, post copy at property and send copy to owner by Certified Mail.
    • After returning to the office, the inspector will enter all the information into computer along with pictures, fill out inspection sheet and put completed copy into file.
    • If the owner is initially contacted, an appointment time and date will be set to meet with the owner, either by phone call contact or by Certified Mail contact.
    • Inspector will meet owner on site, inspect property exterior and interior, if possible, take pictures of the violations, fill out Violation Notice, have owner sign copy and leave copy with owner with re-inspection dates.
    • After returning to the office, the inspector will enter all the information into computer along with pictures, fill out inspection sheet and put completed into file.
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