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Emergency Services Launches Public Outreach Campaign
Virginia 1-1 Numbers
Emergency vs. Non-Emergency Numbers
• 9-1-1 should only be used when there is an active threat to harm lives and properties. Using 9-1-1 for situations that are NOT an immediate threat to life or property could tie up 9-1-1 lines for someone who is actually experiencing an emergency.
• Non-Emergencies include situations such as: parking complaints, noise complaints, lost or found property, fraud/identity theft, loitering/panhandling, abandoned vehicles, minor property damage accidents, non-aggressive dogs running loose, and general questions.
Non-emergency requests for City of Lynchburg police, fire/EMS, or animal warden dispatch should be directed to the non-emergency number for the Lynchburg Department of Emergency Services which is (434) 847-1602. Residents are encouraged to add this telephone number to their contacts for future reference. For City of Lynchburg general information inquiries, please call the Citizens First Information Center at (434) 856-CITY.
A greater awareness of these resources could potentially lower the number of non-emergency calls made on 9-1-1 lines, allowing Emergency Services to better serve callers facing emergency situations. At the same time, this information can connect citizens directly with resources above and beyond what Emergency Services is able to provide.
The Department of Emergency Services has active Facebook and Twitter pages as well as new Instagram and LinkedIn accounts. Citizens are encouraged to follow them on social media to keep this and other important preparedness and community information at their fingertips.