Every two years, the City of Lynchburg takes the pulse of its residents by gathering their thoughts and opinions with the National Community Survey (NCS), a community survey mailed to 1500 randomly chosen households (375 per ward). Residents are encouraged to complete the survey and have the option of returning it by mail, postage paid or completing the survey online. Survey responses are completely anonymous.
The addresses chosen to participate in the survey will receive a notification postcard, and the actual survey will soon follow. These addresses will also receive reminders and an additional survey to encourage participation. Once the survey period is ended, the final reports will be compiled. This benchmarking, community survey provides a comprehensive and accurate picture of livability and resident perspectives about Lynchburg city services, policies and management.
Since the finals reports also include geographic and demographic comparisons as well as benchmarking data with similar sized cities, City Council members and staff receive a clearer picture of the potential issues in different parts of the city and how Lynchburg compares to cities with similar populations. City Council members and staff will receive the results of the survey later this year, and the information will be used to inform them in future decision making.
This is the sixth time the City has contracted with the National Research Center (NRC) of Boulder, Colorado to conduct the survey. The NCS is conducted in hundreds of communities in nearly every U.S. state. The NCS uses scientific survey methods and best practices of the modern day to guarantee valid findings and puts the results into meaningful context. Drawing from the largest resident opinion database of its kind, it represents well over 30 million Americans and compares local results with benchmarks compiled from surveys conducted across U.S. communities. The NRC has reported that the tool has improved service delivery, strengthened communications with community stakeholders and identified clear priorities for use in strategic planning and budget setting. The NCS is the only citizen survey tool endorsed by the International City/County Management Association (ICMA) and the National League of Cities (NLC).