Services for Adults

Adult Services Intake

Adult Services Intake provides an array of comprehensive services that includes taking reports of abuse, neglect, and exploitation within the elderly and disabled population. Adult Services Intake provides emergency services for those who come in seeking help with prescription medications, food, clothing, and shelter. Adult Services Intake also acts as a link between individuals and community agencies such as the Salvation Army, Lynchburg Community Action Group, and Interfaith Outreach. Adult Services Intake processes referrals for a variety of needs including in-home services for personal care, placement in nursing homes or placement in assisted living facilities.

Protective Services to Adults

Protective Services to Adults (APS) includes the identification, receipt, and investigation of complaints and reports of abuse, neglect, and exploitation to those who are age 60+ or to persons age 18+ who have a physical or mental impairment (incapacitated). Reports are received 24 hours a day, 7 days a week. Valid complaints are investigated within 24 hours if it is deemed an emergency or within 5 calendar days for all other reports. The goal of the investigation is to determine if the adult is in need of protective services and if so, to decide which services are needed to prevent further abuse, neglect, and/or exploitation.

Adult Services

Adult Services are provided to adults to maximize self-sufficiency and to prevent abuse, neglect, and/or exploitation. Services offered include supportive counseling information and referral, facilitating health care, adequate living arrangements and companion services. Services also include pre-screenings for nursing home placements and community-based services to enable the adult to remain in his/her home. Initial screenings and annual reassessments for Adult Living Facility placements are provided.

For more information about Adult Services or to report an APS complaint, call 434-455-5840 (Monday through Friday 8:30 am to 5 pm).

You can also call the VA Adult Protective Services Hotline at 888-832-3858 (after hours and weekends).