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1. What is backflow?
2. What is back-siphonage?
3. What is backpressure?
4. What is a backflow prevention assembly?
5. What assemblies are approved for installation in the City of Lynchburg?
6. How do I know if I need a backflow prevention assembly?
7. Where should a backflow prevention assembly be located?
8. How is an assembly approved?
9. Why do backflow prevention assemblies have to be in a heated enclosure?
10. Why do backflow prevention assemblies have to be tested periodically?
11. What if my backflow prevention assembly is leaking?
12. Who is responsible for the testing and maintenance of the backflow prevention assembly?
13. Who should I contact for more information?

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1. What are the requirements for membership on a board or commission?
2. What is the appointment process?
3. When are appointments made?
4. How long are the terms?
5. How do I find out about vacancies?

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1. What are the time limitations regarding Probate?
2. Where should the will be probated?
3. Do I need to make an appointment?
4. If the deceased died with a will, what will be needed?
5. What if I have a will, but I do not need to qualify?
6. What if the decedent left no will, what will be needed?

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1. How do I know if I qualify for property tax exemptions?
2. I received a letter claiming my property taxes are going up and that I could save money by hiring a law firm to assist with my appeal. What does this mean?
3. When will I get my property tax bill and when are my property taxes due?
4. Will my tax bill change?
5. Do I need to hire a lawyer to appeal my Real Estate Assessed Value?
6. Do I need to attend my appeal hearing?
7. How long does Administrative Reviews take?
8. What happens after I submit my appeal?
9. How do I file a Board of Equalization Appeal?
10. How do I request an Administrative Review?
11. What are valid reasons to request an Administrative Review?
12. How do I know if I should file an appeal?
13. Why do some properties increase more in value than others?
14. How can my property value change when I haven't done anything to my property?
15. Can property values change before the next revaluation?
16. What if my house was still under construction on July 1, 2023?
17. Why isn't the "Deferred Amount" for land use or real estate rehab credits noted on the Notice of 2023 Real Estate Assessed Value?
18. What do I do if I feel like my property value is too high or too low?
19. How can I find my property information?
20. When will I get my Notice of 2023 Real Estate Assessed Value?
21. Who assesses my property? How are they trained?
22. How does revaluation affect my taxes?
23. What is Market Value?
24. Why does the State Code require a revaluation on a regular basis?
25. How are properties valued?
26. What is revaluation?
27. How can my property value change when I haven't done anything to my property?
28. Why isn't the "Deferred Amount" for land use or real estate rehab credits noted on the Notice of 2023 Real Estate Assessed Value?

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1. Can I take out more than one exemption on the same piece of property?
2. Once I fill out the application, can I just mail it into the City Assessor's Office with payment?
3. Can I still apply if I've already started the work?
4. Are extensions granted if I am unable to finish the project within the two years given?
5. Is the tax exemption transferable?
6. Does this program freeze taxes?
7. Can my contractor fill out the application?
8. I'm getting ready to build a swimming pool. Does this qualify for the program?

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1. What types of personal property are taxable?
2. How is personal property assessed?
3. How is the amount of tax determined?
4. What is proration?
5. If I move out of Lynchburg or sell my automobile, will my tax bill be prorated?
6. When is my personal property tax bill due?
7. I have purchased a new vehicle and registered it at DMV, do I need to obtain a City of Lynchburg decal?
8. I have just moved into the City of Lynchburg, must I notify the Commissioner's office?
9. If I sell my automobile, whom must I notify?
10. I am active duty military, am I liable for personal property tax in the City of Lynchburg?
11. I am a full-time college student, am I liable for personal property tax in the City of Lynchburg?

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1. Where do I mail my return and who do I make my check out to?
2. When are income taxes and estimated payments due?
3. When can I expect my refund?
4. Can I pay state income tax by credit card?

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1. Who is the Commonwealth's Attorney and what does she do?
2. Where is Lynchburg, Virginia?

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1. When does the Commonwealth's Attorney's Office handle domestic violence misdemeanors?
2. I am a domestic violence victim. My husband promised to never lay a hand on me again. Can I drop the charges?

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1. What is the difference between a felony and a misdemeanor charge?
2. Why am I a witness? I didn't see the crime occur.
3. What if the defense attorney contacts me?
4. I was issued a subpoena for court. What happens if I don't show up?
5. What if my employer won't let me come to court?
6. Can I drop charges?
7. What is a preliminary hearing, and do I need to be there?
8. What is an advisement and why does the victim/witness not have to be present?
9. What is a grand jury and why does the victim/witness not need to be present?
10. Why are some misdemeanor cases not assigned to a prosecutor, leaving the victim/witness without legal representation at the court hearing?

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1. What if someone threatens me?
2. Who pays for travel expenses for a victim or witness who does not live in the Lynchburg area?
3. I can't afford to pay the medical expenses that resulted from this crime. What compensation is available to me?
4. What resources are available in the community to assist me?
5. I am the victim in a criminal case. How do I find out who will be prosecuting my case?
6. I feel that a crime has been committed. What should I do? Do I report the crime directly to the Commonwealth's Attorney's Office?
7. Who is being prosecuted at the present time?
8. Can you tell me when a court event is scheduled?
9. Can I talk to Mrs. Harrison? I think she is the person working on my case since her name appears on my court documents.

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1. Do I have to testify in front of the defendant?
2. Who will be with me in court?
3. How long will I be in court?
4. How do I know if my case has been called off?

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1. My neighbor is not cutting their grass. What can be done?
2. My neighbor's yard is a mess and trash is everywhere. What can be done?
3. I am planning an addition to my house or building a detached garage. What are the setbacks for my property?
4. How do I get a handicap parking space in front of my house?
5. A tree is hanging over my property from my neighbor's yard. How can I get the City to do something about it?
6. My neighbor has a junk vehicle or someone has left their junk vehicle on my property. What can be done?
7. I believe there are too many people living in the house next door. What can be done?
8. I believe there is illegal business next door. What can be done?
9. How high may I build my fence and what are the setbacks from neighbor's yard?
10. I would like to put up a sign on my business. What are the restrictions? What about banners or temporary signs?
11. The house next door is vacant and people appear to be using it for suspicious activity. What can be done?
12. Can my neighbor park his commercial vehicle on their property?
13. How do I apply for a business license?

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1. What is the nature of CSO construction?
2. When will construction begin in my area?
3. What is the project completion date?
4. Will my street receive curb and gutter?
5. Will my street be repaved?
6. Will I be able to get in and out of my street?
7. Will trees be removed?
8. Will the contractor plant grass seed?
9. Will I be able to use the plumbing in my home during construction?
10. What is this (red, orange, yellow, green, blue, white) paint on my (grass, sidewalk, drive) and can it be removed?
11. What is an easement?
12. What happens to the trees cut along the sewer line?
13. What will work along an easement look like during and after construction?
14. What is a pipe liner?
15. At the present I only have on-street parking. Where do I park during construction?
16. Will the new water lines increase the water pressure?
17. How will the work area be left everyday?
18. I feel my house vibrating when the contractor uses explosives, a vibrating compactor, or a mechanical/hydraulic jack hammer. Will this cause damage to my house?
19. What is the City’s policy regarding damage to my property, vehicles, and health?

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1. What is a Knox Box?
2. Is the Knox Box required?
3. Where can I buy a Knox Box?
4. Where do I install the Knox Box at?
5. How do I secure my keys inside the box?
6. Where can I obtain further information?

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1. What is an illicit discharge?
2. What is not an illicit discharge?
3. What are some examples of illicit discharges?
4. What information should be reported when calling in an illicit discharge?
5. Is yard waste an illicit discharge?
6. Where can used motor oil be thrown away?
7. Is water from swimming pools considered an illicit discharge?
8. What is an illicit connection?
9. What is the penalty for violators?

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1. Where can I apply for an off-street parking permit?
2. How do I contest a parking ticket?
3. How much are parking fines?
4. How do I pay for a parking ticket / citation?
5. How much is a residential parking permit for residents of downtown?
6. How much are monthly parking permits for City owned parking facilities?
7. What other types of parking permits are available?
8. What happens to the revenue that is collected from parking fees and fines?
9. Where can I not park?

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1. When will the new brush and bulk collection system begin?
2. Will I be able to set my brush and bulk out together?
3. How often can I set out brush and bulk?
4. What is my designated pick up week?
5. What can I put out for bulk collection?
6. What can not be put out for bulk collection?
7. What can I put out for brush collection?
8. What can not be put out for brush collection?

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1. There are surveyor's flags in my neighborhood, is this a City project?
2. Do you mark private property lines and or street right of way lines?
3. Are there any City GIS Survey Control Points near my property or project?
4. Where can I obtain a plat copy of a City Street Right of Way, City Utility Easement, or City-owned property?

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1. If I need a copy of a Census Map, Zoning Map, Ward Map or Street Map, what office should I contact?
2. If I need digital data or a customized city map created, what office should I contact?
3. If I need a map printed out of the Map Gallery, what office should I contact?
4. When was my property annexed into the City?
5. If I need a copy of a site plan, what office should I contact?
6. If I need to know the location of my drainfield, what office should I contact?
7. If I need to get permission to install a drainfield, what office should I contact?
8. I need to know what my property boundaries are. Where are my property corners located?
9. If I need general parcel dimensions and general right-of-way widths, what office should I contact?
10. If I need a copy of my subdivision plat or need to check and see if there are any easements (public or private) on my property, what office should I contact?
11. If I need information on details for road, water or sewer design that is required by the City, what office should I contact?
12. If I need my water turned on what office should I contact?
13. If I need the water at a certain address put in my name, what office should I contact?
14. If I need to see where the water/sewer lines are on my street, what office should I contact?
15. Is a certain street Public or Private?
16. If I need to see building plans for private residences or any commercial/office building, etc., what office should I contact?
17. If I need a hydrant meter, what office should I contact?
18. If I need Backflow Prevention/Cross-Connection information, what office should I contact?
19. If I need information on the Sewer Bill Adjustment Program, what office should I contact?
20. If I need to replace my water line from the meter to my house, what office should I contact?

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1. If I pay for my trash collection via my Home Owner’s Association (HOA), will I have the $10 fee on my water utility bill?
2. I have two trash carts but only put the second cart out occasionally. Will I be charged $20 each month?
3. When will residents with two carts (or more) pay more?
4. Some residents recycle, use the free trip to the landfill or have a business dumpster they use for trash collection and don’t put a trash cart out for City collection. Will they be charged the $10?
5. If a citizen lives in an apartment or has trash collected through their HOA can they use the drop off recycling sites, household hazardous waste collection or the Concord Turnpike Convenience Center?
6. Can a resident hire a private company to do their trash collection?
7. Do residents in trailer parks/manufactured homes participate in trash collection?
8. If I own a duplex or a 4-unit building with one water meter what will my fee be?
9. I own properties at which I use private haulers. Will that property get an increase on the water bill?
10. When will the new system begin, and why did the City eliminate the trash decals?
11. I currently have a 32-gallon trash cart. How do I get a larger, 64-gallon cart?
12. Will I be able to set my brush and bulk out together?
13. How often can I set out brush and bulk?

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1. How will traffic approaching Lakeside Dr & Old Forest Rd coming from Forrest be re-routed? How will the changes alleviate that traffic?
2. I only have a small concern for Wiggington Road. I don't think it was built for a lot of traffic. Can you address my concerns?
3. If we plan to spend this kind of money, would it be possible to consider putting in protected bike lanes and sidewalks?
4. When considering crossing points for pedestrians would it be possible to consider either a bridge or a tunnel so that pedestrians and cyclists are protected and reduce the amount of slow downs?
5. Is there any possibility that the engineers reviewing this design could consider testing traffic circles in the 3 major intersections?
6. What is the proposed with of the SE section of Whitehall Rd?
7. Is the turn lane/lane of travel onto the SE section of Whitehall Road from the connector road engineered to safely accommodate a tractor trailer and straight trucks?
8. Can you please correct the ownership shown on the public hearing documents for this parcel?
9. How will this property access the new road way (127 Whitehall Road)?
10. How will a vehicular drive way and an emergency vehicle access be maintained during construction and after project completion (127 Whitehall Road)?
11. How will this property access the new road way (109 Whitehall Road)?
12. Can you please provide details and plan sections showing the proposed SWM pond that adjoins this parcel (109 Whitehall Road)?
13. How will this property access the new road way (109B Whitehall Road)?
14. How will a vehicular drive way and an emergency vehicle access be maintained during construction and after project completion (109B Whitehall Road)?
15. Can you please indicate the access point on the new road way that will serve this parcel (115 Whitehall Road)?
16. Can you please correct the ownership on the public hearing documents for this parcel (115 Whitehall Road)?
17. Can you please provide plan section showing the sidewalk and shared use path that will be located in front of this parcel (115 Whitehall Road)?
18. Has a site plan for the commercial development of this parcel has been submitted to the city (115 Whitehall Road)?
19. How will the on-grade entrance on the NE side of the NB one- way pair be made available for use by adjoining private property owners?
20. How will this project enhance the vitality of the adjoining lands and uses on the NB road section of this one-way pair?
21. Can you please explain the concept of complete streets and how it will apply to this project?
22. Can you please provide information showing planned locations of utilities such as water lines, sanitary sewer and electric power, in the vicinity of, and along, the NB lanes of the one-way pair?

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1. Can I volunteer to disconnect my rainleaders any time?
2. Can I do the disconnect work myself?
3. Do I have to have the work done by a contractor?
4. When do I get my payment for disconnecting?
5. What happens if I choose not to disconnect my rainleaders?
6. How will I get paid?
7. How far away from my home should I discharge the stormwater?
8. Where can I obtain advice/guidance as I attempt to disconnect my rainleaders?
9. How will I recognize an official inspector?
10. Do I report this as income on my 1040s?

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1. How can I track my ballot? What is Ballot Scout?

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1. Why Richland Hills?
2. What is the timeline for the project?
3. Do I have to hook up to City sewer when it becomes available?
4. What waterline and stormwater improvements are planned for this project?
5. What is the best way to keep up with the project?
6. Who do I contact if I have questions about the project?

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1. What is “Real Men Wear Pink”?
2. What is the goal?
3. How do I donate?

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1. What is stormwater runoff?
2. What is stormwater pollution?
3. Why is stormwater runoff a problem?
4. Why do we need to manage our stormwater runoff?
5. Who owns the stormwater system?
6. What is the City's responsibility for stormwater?
7. What is the City doing to improve its stormwater services?
8. How does the City currently pay for its stormwater services?
9. What are some examples of drainage problems?
10. I have a drainage problem in my yard. Who do I call to get help with this problem?

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1. What can I expect on my first bill?
2. How do I check my account balance?
3. How do I view my bill online?
4. How do I set up trash collection service?
5. What happens if I do not pay my bill?