When will the new system begin, and why did the City eliminate the trash decals?

The new system will begin October 1, 2020. There were many factors that led to the decision to add the monthly fee to water utility bills and to eliminate trash decals. The cost of trash collection and disposal has risen steadily over the years, from fuel to equipment to personnel. Costs also increased once the landfill at Concord Turnpike closed and the trash had to be taken to the regional landfill in Rustburg. In addition to increased costs, a study showed that many cities have moved away from the use of decals and added a fee to existing utility bills instead. This will hopefully be a convenience to residents who will no longer have to purchase decals.

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1. If I pay for my trash collection via my Home Owner’s Association (HOA), will I have the $10 fee on my water utility bill?
2. I have two trash carts but only put the second cart out occasionally. Will I be charged $20 each month?
3. When will residents with two carts (or more) pay more?
4. Some residents recycle, use the free trip to the landfill or have a business dumpster they use for trash collection and don’t put a trash cart out for City collection. Will they be charged the $10?
5. If a citizen lives in an apartment or has trash collected through their HOA can they use the drop off recycling sites, household hazardous waste collection or the Concord Turnpike Convenience Center?
6. Can a resident hire a private company to do their trash collection?
7. Do residents in trailer parks/manufactured homes participate in trash collection?
8. If I own a duplex or a 4-unit building with one water meter what will my fee be?
9. I own properties at which I use private haulers. Will that property get an increase on the water bill?
10. When will the new system begin, and why did the City eliminate the trash decals?
11. I currently have a 32-gallon trash cart. How do I get a larger, 64-gallon cart?
12. Will I be able to set my brush and bulk out together?
13. How often can I set out brush and bulk?