Utility Billing: FAQs

What can I expect on my first bill?

The first bill will take about six weeks to generate. The first bill will include a one-time charge of fifteen dollars set up fee.

How do I check my account balance?

You can view your account balances and account information using our online payment system (Citylink). Please refer to this guide to using CityLink:  https://webapps.lynchburgva.gov/citylink/Home/GetViewAccountPDF

How do I view my bill online?

Create an account on Citylink to view all accounts associated with your profile. Please refer to this guide to using CityLink: https://webapps.lynchburgva.gov/citylink/Home/GetViewAccountPDF

How do I set up trash collection service?

Find out more information about trash collection services here: https://www.lynchburgva.gov/residential-trash-collection

What happens if I do not pay my bill?

For delinquent accounts, you must pay your cut off notice at the teller window inside of City Hall no later than 5:00 PM on the due date to insure your water service will not be disconnected. We are located at: 900 Church St, Lynchburg, VA 24504.